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AboutCTX

About Us

Who We Are?

QBSI , part of Global Imaging Systems, a Xerox Company, is Washington’s leader in office equipment solutions and is a nationally recognized service provider.

Located in Bellevue, Washington and serving all of Washington state, we are a locally managed company trusted by the region’s businesses for over 50 years. Longevity is important to us; we are the longest continually managed operation of any of our competitors; we have long-term relationships with our manufacturers backed by a senior service team. As our clients have grown to know, we are much more than just another copier company; we partner with our clients to develop customized solutions to fit their office productivity needs and keep them up-to-date in the rapidly evolving world of office technology. Our products are backed by a staff of highly trained technicians who provide fast, friendly installation, training and customer service.

Utilizing a decentralized business model – “Think Globally, Act Locally” – Global Imaging Solutions (GIS), a wholly owned subsidiary of Xerox, provides regional management the authority to make operational decisions at the level closest to the customer and the end-user. This unique strategy allows us to outperform the competition in nearly every fiscal and operational performance category used by independent analysts from the office product industry. Going forward, we will continue to operate with this decentralized company philosophy and local executive management structure. Employees will continue to be empowered to make the decisions necessary to ensure immediate and remedial actions are taken to meet or exceed our customer’s expectations. Our decisions are local, our warehouse is local and our service is local.

GIS and Xerox support QBSI through strategic partners who deliver “best of breed” technologies, a virtual “one-stop-shop” for solutions relating to the entire lifecycle of hard copy and electronic information. From desktop through workgroup to enterprise, QBSI deploys document strategy experts on a local level who deliver cost reduction and process improvements through strategic methods.

Only QBSI can bring you the advantages of national strength and scope, combined with the advantages of local autonomy and flexibility… that is Complete Versatility.

Corporate Mission

Global Imaging System’s strategic mission is to be the most efficient and cost-effective provider of document imaging, network integration and electronic presentation technology and services; including input, storage, and output.

We seek to become the provider of choice for all of our customers’ business technology needs by offering a full range of products and superior customer service. We sell and service a variety of digital automated office and production equipment, including printers, multifunction devices, copiers and facsimiles. Our network integration solutions offerings include the design, installation, service, and support of computer networks and related equipment. Finally, we sell and service electronic presentation systems, including data and video projectors, and video conferencing equipment. In addition, we offer a variety of ongoing contract services, including maintenance, supplies, network management, technical support and training.

Corporate Goals

Consistently provide outstanding value and service to our customers, exceeding their expectations. Provide outstanding opportunities for career and growth to our employees
Establish and maintain outstanding vendor alliances through the “Partnering Concept”
Seek to grow internally at a rate above the industry; and grow through acquisitions that add to our coverage of the top 250 markets in North America and thereby, maximize returns to our shareholders

Global Imaging Systems and QBSI will always operate with the highest integrity in dealing with employees, customers, vendors and shareholders.

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Leadership

QBSI has been an innovator and leader with the Total Print and Document Management concept. We commit to keeping our customers current with the changing document technology landscape while utilizing industry-leading tools and services to maximize cost-efficiency.

Above all else, we are a leader in our industry with integrity. Our sales and service professionals approach your business as if it were their own.

Proven Ideas and Solutions

Our go-to-market strategies have proven successful for our customers. We are positioned well to meet your technology and service requirements with our award-winning, industry-leading partners. Partnering with multiple best-of-breed companies gives CTX the ability to provide unbiased recommendations while delivering a customized approach to your unique document management needs. Some of those leading manufacturers include Xerox and Konica Minolta copiers and printers.

Complete Versatility

Think Globally, Act Locally, Global’s founding motto. Our unique business model puts the decision-making and resources in the local markets to serve the local customers. Our national results are based on each location’s ability to be completely flexible and versatile within each of their local markets.